To Our Valued Party Palace Rentals Customer:
The health and safety of our customers, colleagues, and communities, is our utmost priority. As a result of the recent COVID-19 developments, we have made a decision to operate on an as need bases.
Effective May 4, 2020 our showroom/office is CLOSED to walk-in customers. Customer will need to schedule an appoint to discuss any existing and future orders.
We will continue to evaluate the situation with health officals and will continue to honor all existing orders without interuption. If there is an emergency call 410-905-1625 and leave a message. We will contact you as soon as possible.
Please keep in mind we know these are difficult times for all of us and we will keep working remotely to earn your business.
At Party Palace Rentals, LLC, the safety and security of our employees, customers and local communities is our utmost priority and our thoughts are with those impacted by the Coronavirus.
We are closely monitoring the rapidly evolving outbreak of the COVID-19 (the coronavirus) and its impact on the community, and are taking action based on guidance from public health experts and the CDC to ensure business continuity for all of our customers around the area.
We are regularly updating our employees on the situation and on necessary precautions to take. We have reviewed both the CDC and the local authority recommended coronavirus protocol with our employees, including our delivery drivers and technicians.
We are continuously evaluating the situation, monitoring any impacts to the communities we serve, and partnering with the local authorities to mitigate via alternative plans where necessary. We are taking the appropriate actions to continue providing our employees a safe and healthy working environment. We remain committed to providing the superior service that our customers have come to expect from us.
We realize this situation remains very dynamic, as information continues to change day-to-day, and we are committed to maintaining our business operations and ensuring you continue to receive the highest quality service without disruption.
Thank you for your continued trust in Party Palace Rentals, LLC. For the latest information on this Coronavirus outbreak please visit the CDC website.
We are allowing customers with existing rental or sales orders the opportunity to reschedule their event or installation, without any loss, provide other customers have not already reserve the equipment, labor service or time slot. Party Palace Rentals will follow the existing terms and condition under the rental agreement for all customers. Customer’s wanting to move forward in re-scheduling, will need to pay off their existing order to reschedule their event with us. Please call us if you have any questions or concerns. Most transactions can be consummated via telephone or e-mails. Please restrain from person to person contact. Notification of this activity must be one week prior to possession or installation.